Terms of service

Terms of Service

Last updated: August 18, 2026

Welcome to CHIJIMERI.

These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Store

CHIJIMERI is an online store offering products such as gifts, jewellery, fashion, beauty, lifestyle and other products that may be listed on our website from time to time.

We reserve the right to add, remove or modify products and services offered through our website.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a purchase agreement under applicable law.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.

If you are placing an order on behalf of another person, you confirm that you are authorized to do so.

3. Product Information

We make reasonable efforts to display accurate product descriptions, photographs, prices, sizes, colours and other information.

However, actual colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

Minor variations in appearance, measurements or packaging may occur and may not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, replacement or refund.

We reserve the right to limit quantities or discontinue products without prior notice.

5. Prices

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Any applicable shipping charges, taxes or other charges will be displayed during the applicable stage of the ordering process, where required.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication method.

An order is not considered finally accepted until it has been confirmed by us and/or processed for dispatch.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, incorrect customer information or other legitimate business reasons.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund process.

7. Payment

We may offer payment methods such as online payment, UPI, cards, net banking, wallets and/or Cash on Delivery, depending on the payment options available on the website.

Payment transactions may be processed through third-party payment providers.

You agree to provide accurate payment and billing information.

We are not responsible for delays or failures caused by a customer's bank, payment provider or other third-party payment service.

8. Cash on Delivery

If Cash on Delivery is available for your order, additional conditions or order verification may apply.

We reserve the right to contact customers for order confirmation before dispatching a Cash on Delivery order.

We may refuse or restrict Cash on Delivery orders where there is a history of repeated cancellations, refused deliveries, fraudulent activity or other reasonable concerns.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated on our website.

Delivery timelines are estimates and may be affected by factors outside our reasonable control, including courier delays, weather, natural events, public holidays, strikes, transportation issues, incorrect addresses or other unforeseen circumstances.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

For additional information, please refer to our Shipping Policy.

10. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the applicable conditions, exclusions and procedures described in that policy.

Some products may not be eligible for return or exchange due to hygiene, customization, sale or other product-specific reasons.

11. Cancellation

You may contact us as soon as possible if you wish to cancel an order.

Cancellation may not be possible once an order has been processed, packed or shipped.

If an order has already been shipped, you may need to follow the applicable return procedure.

12. Customer Responsibilities

You agree to:

Provide accurate and complete information.
Use the website only for lawful purposes.
Not attempt to interfere with the operation or security of our website.
Not use the website for fraudulent or unauthorized transactions.
Not copy, reproduce or misuse our website content without permission.
Ensure that your account or login information, if applicable, is kept secure.

13. Intellectual Property

All content on this website, including but not limited to logos, brand names, photographs, product images, graphics, text, designs, videos, layouts and other materials, may be owned by or licensed to CHIJIMERI and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.

14. User-Submitted Content

If you submit reviews, photographs, comments, feedback or other content to us, you agree that the content is truthful and does not violate the rights of any third party.

By submitting content for publication, you grant us permission to use, reproduce or display that content for legitimate business, marketing or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive or otherwise inappropriate.

15. Third-Party Services and Links

Our website may use or provide access to third-party services, payment gateways, shipping providers, social-media platforms, analytics tools or other third-party websites.

We are not responsible for the availability, accuracy, security, policies or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.

17. Limitation of Liability

To the extent permitted by applicable law, CHIJIMERI will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless CHIJIMERI, its owners, employees, representatives and service providers from claims, losses, liabilities or expenses arising from your misuse of the website, violation of these Terms, or violation of another person's rights.

19. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with the revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business, subject to applicable law.