Refund policy

Return & Refund Policy

Last updated: August 18, 2026

Thank you for shopping with CHIJIMERI.

We want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product that you are not satisfied with, you may request a return or exchange subject to the terms below.

1. Return & Exchange Period

We accept eligible return or exchange requests within 7 days of delivery.

The return/exchange request must be submitted within 7 days from the date the order is delivered to you.

Products received after the applicable return period may not be accepted.

2. Conditions for Return or Exchange

To be eligible for a return or exchange, the product must:

  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Have all original tags, labels and packaging intact.
  • Not have any signs of damage, alteration, stains, perfume, makeup or other usage.
  • Include all accessories, complimentary items and packaging supplied with the order.

We reserve the right to reject a return or exchange if the product does not meet these conditions.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please send:

  • Your order number.
  • Clear photographs of the product.
  • Clear photographs of the packaging.
  • A short unboxing video, if available.

After reviewing the issue, we may offer a replacement, exchange or refund, depending on the situation and product availability.

For approved damaged, defective or incorrect product claims, we will provide instructions regarding the return shipment.

4. Change of Mind / Other Returns

If you simply change your mind about a product, an eligible return or exchange may be accepted within the 7-day return period, provided the product meets all our return conditions.

Unless the product is damaged, defective or incorrectly delivered, the customer may be responsible for applicable return shipping charges.

5. Non-Returnable Products

For hygiene, safety, customization or product-specific reasons, certain products may not be eligible for return or exchange.

These may include:

  • Used or opened cosmetics and personal-care products.
  • Personalized or customized products.
  • Products specifically marked as non-returnable on the product page.
  • Sale, clearance or final-sale products, where clearly mentioned.
  • Products that have been worn, washed, altered, damaged or used.
  • Products returned without original packaging, tags or accessories.

The applicable return eligibility may also be mentioned on the individual product page.

6. How to Request a Return or Exchange

To request a return or exchange, contact us at:

Email:  rathodaishwarya2021@gmail.com
WhatsApp/Phone:  9082968665

Please mention:

Order Number:
Product Name:
Reason for Return/Exchange:
Photos/Videos, if applicable:

Our team will review your request and provide further instructions.

Please do not send a product back to us without receiving return instructions from our team.

7. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed using the applicable payment method or another suitable method communicated by our team.

The time taken for the refund to appear in your bank account or payment account may depend on your bank, payment provider or financial institution.

8. Shipping Charges

Original shipping charges, if any, may be non-refundable unless the return is due to an incorrect, damaged or defective product received from us.

For customer-initiated returns that are not due to an error on our part, applicable return shipping charges may be deducted from the refund or may be payable by the customer.

9. Exchanges

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative product or refund, depending on the circumstances.

10. Return Inspection

All returned products are subject to inspection.

We reserve the right to refuse a return or refund if the returned product does not meet the conditions mentioned in this policy or if there is evidence of use, damage, alteration or misuse.

11. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

12. Contact Us

If you have any questions regarding returns, exchanges or refunds, please contact us:

Store:  CHIJIMERI
Email:  rathodaishwarya2021@gmail.com
Phone/WhatsApp: 9082968665

We will be happy to assist you.

Note: This Return & Refund Policy may be updated from time to time to reflect changes in our business practices, products or applicable requirements.